Last Updated: July 21, 2026
This policy applies to all orders placed on vueme.in, operated by Vueme (BrandMe Creative), M.L Complex, Thiruvattar, Kanyakumari District, Tamil Nadu 629177, India.
1. Personalised products
All Vueme products are made to order using the design, text, images and details you approve. Because of this, returns, exchanges and refunds are accepted only in the cases listed below.
2. Printed products (business cards and other print)
Cancellation window
- You can cancel a print order within 2 hours of placing it, as long as the order status is still Processing. You will receive a full refund.
- After 2 hours, or once production has started, the order cannot be cancelled or changed.
Replacement — eligible cases
- The product was damaged during shipping.
- The product is materially different from your approved design because of an error made by Vueme (for example, wrong paper, wrong quantity or a misprint). We will reprint it free of charge.
Not eligible for replacement or refund
- Designs, text or artwork you approved, including spelling or grammar mistakes.
- Incorrect phone numbers, emails, addresses or QR codes you provided.
- Low-resolution or blurry images you uploaded. We accept JPG and PNG files only.
- Colour variation within normal printing tolerance, caused by screen settings, paper type, finish or ink.
- Minor cutting, trimming or alignment variation.
- Orders placed by mistake or change of mind after the cancellation window.
3. Digital Business Card
Your digital card is activated instantly after successful payment.
Once the card is live, the order cannot be refunded.
If a refund is approved for any reason (for example, a duplicate payment), the digital card linked to that order will be deactivated.
4. Analytics add-on
Analytics is activated automatically after payment.
5. NFC Card
- Delivery is included in the price. NFC cards are sent by India Post and usually arrive within 3–5 working days. Tracking is not provided for NFC cards.
- If your NFC card arrives damaged or does not work when tapped, we will replace it free of charge.
- NFC cards cannot be refunded once they have been encoded or shipped.
6. How to report a problem
Report any damage or defect within 48 hours of delivery by emailing support@vueme.in with:
- Order number
- Your name and phone number
- Photos of the product and the outer packaging
- A continuous unboxing video, from the sealed package to the product being fully removed, clearly showing the shipping label
Claims without a complete unboxing video, or reported after 48 hours, may be rejected. Vueme will review all evidence before approving a claim.
7. Replacement Process
- Approved replacements are made at no extra cost.
- Delivery time for a replacement depends on the production schedule.
- A refund is issued only if a replacement cannot reasonably be provided.
8. Refund timeline
Approved refunds are sent to your original payment method through PayU within 5–7 working days. Your bank may take a few more days to show the amount.
9. Contact
For return or replacement requests, please contact:
Vueme
M.L Complex, Thiruvattar, Tamil Nadu – 629177, India
Email: info@vueme.in
Customer Support: 000004651
Website: https://www.vueme.in