Last Updated: July 21, 2026
Welcome to Vueme. We are committed to delivering high-quality customized printed marketing materials. As all our products are personalized and manufactured according to the customer’s approved design, we have the following Return & Replacement Policy.
Customized Products
All products sold by Vueme are custom-made based on the design, text, images, logos, and specifications approved by the customer before placing the order
Due to the personalized nature of our products, returns, exchanges, or refunds are generally not accepted except as specifically mentioned in this policy.
Eligible for Replacement
A replacement request will be considered only if the product is:
- Damaged during shipping or delivery.
- Received in a physically damaged condition due to transportation.
- Significantly different from the product ordered because of an error made by Vueme.
Vueme reserves the right to inspect all evidence before approving any replacement.
Mandatory Unboxing Video
To be eligible for a replacement, customers must record a continuous unboxing video from the moment the sealed package is opened until the product is completely removed and inspected.
The video must clearly show:
- The unopened package.
- The shipping label.
- The package being opened.
- The condition of the product immediately after opening.
- Any visible damage to the product or packaging.
Claims submitted without a complete, continuous unboxing video may be rejected.
Reporting a Damaged Product
Customers must report any damaged product within 48 hours of delivery.
The request should include:
- Order Number
- Customer Name
- Contact Number
- Photos of the damaged product
- Photos of the outer packaging
- The complete unboxing video
Requests received after 48 hours may not be eligible for replacement.
Non-Returnable Products
Vueme does not accept returns, replacements, or refunds for:
- Customer-approved artwork or designs.
- Spelling or grammatical mistakes.
- Incorrect phone numbers, email addresses, or QR codes provided by the customer.
- Low-resolution images uploaded by the customer.
- Color variations within standard printing tolerances.
- Minor cutting, trimming, or alignment variations.
- Orders placed by mistake.
- Change of mind after the order has been confirmed.
- Orders where production has already begun.
Printing Variations
Printed products may differ slightly from the digital preview due to:
- Screen and monitor settings.
- Paper type and finish.
- Printing technology.
- Ink absorption.
- Manufacturing tolerances.
These normal variations are not considered defects and are not eligible for replacement.
Replacement Process
If your claim is approved:
- Vueme will replace the affected product at no additional cost.
- Replacement orders will be processed after verification.
- Replacement delivery timelines may vary depending on production schedules.
Cancellation & Refund
Once an order enters production, it cannot be cancelled, modified, or refunded.
Refunds are only issued if Vueme determines that a replacement cannot reasonably be provided for an approved claim.
Contact Us
For return or replacement requests, please contact:
Vueme
M.L Complex, Thiruvattar, Tamil Nadu – 629177, India
Email: info@vueme.in
Customer Support: 000004651
Website: https://www.vueme.in
